Clinic reopening policy- Cambridge Physiotherapy

Covid-19 protocol for face-to-face physiotherapy treatments

From Monday 25th May, we are reopening our physiotherapy clinic and will be offering limited face-to-face appointments alongside our current physiotherapy video consultation service.

Following guidance from the Chartered Society of Physiotherapy, we will ask all patients who contact us to complete a short physiotherapy and health screen over the phone before arranging a face-to-face appointment at our clinic. For this reason, I’m sorry but we will not be able to accept online bookings.

Instead, if you want to make an appointment, please call us directly on 01223 914140. Our office is now open seven days a week and we’ll be able to discuss with you the risks of a face-to-face appointment and the measures we have put in place to minimise that risk. We will also run through what we will ask you to do to protect other patients attending the clinic as well as our staff (the details are outlined below).

For those patients who attend clinic, please know that we are implementing the strictest protocols around infection control through social distancing, PPE and general clinic hygiene.

We will also be resuming our home visit service from next week (Monday, May 25th) so please call us if you would like to arrange a home visit.

Social distancing and PPE

Please do not come into the building before your appointment time, unless you need to use the bathroom. Please wait in the courtyard outside our clinic instead.

If you are travelling to our clinic by car, please wait in your car and your physio will come out to meet you at the entrance to the clinic.

If you are cycling or walking, please wait in the courtyard garden, at least two meters from any other patient.

Our treatment rooms are much larger than most other clinics, so we are able to remain a safe distance from you during the initial part of your consultation. If hands-on treatment is required and it is not possible to maintain social distancing, then your physio will use a face mask and gloves.

To safeguard our staff, we are asking everyone to wear a facemask or face covering to appointments. If you do not have one, we can supply you with a disposable mask (there will be a small charge of £1.00 for this).

Clinic hygiene and cleaning

We will ask you to use antibacterial gel on your hands at the beginning and end of your appointments.

We will be cleaning the treatment rooms with 70% alcohol and disinfectant for 15 minutes between each and every appointment, along with heavy traffic areas such as door handles, rails and the bathroom. Windows will also be opened between appointments to encourage ventilation.

Payments methods

We will not be able to accept cash payments.

Video Physiotherapy consultations

We will continue to be able to offer you physiotherapy treatment remotely by video consultation if you are shielding or self-isolating.

Please get in touch if you have any questions at all, we’re very happy to help in any way.

The Physiofit Team